Shipping Policy
Key information
- free shipping on all orders
- order cutoff: 12pm
- order handling: 1-3 days
- order transit: 7-10 days
Shipping your order
Once you have made your purchase, it will take us 1-3 business days to process your order. On weekdays, it takes one business day, but if you place an order on Friday evening or during the weekend, it may take a bit longer.
After your order is processed, it will be passed on to a courier who will then deliver it within an average of 7 to 10 working days.
To ensure that we can offer fair prices for our products, we have chosen to collect packages in bulk and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please don’t hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.
Shipping costs
We provide free shipping for all orders. Moreover, there is no minimum order quantity required for this service.
Shipping Your Order
Have you found the perfect look or accessory on our website? Then, of course, you’ll want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.
To make sure your order is shipped today, you can contact us via email. Our service team will be happy to advise you on the best solution.
Delayed orders
Orders may experience delays during times of high demand or busy shopping periods. If your order is delayed, please be patient and allow for up to 3 extra work days. If your order has not arrived after this time, please reach out to our customer support team at customerservice@averyandscott.co.uk.
What happens if I don’t pick up my package from the post office/service point?
The package is usually held at the post office for 7 days before it is returned to us. For more specific information, please contact your local post office or service point.
If you don’t pick up your package, it will be returned to us. The package will then be registered as “uncollected,” and we will charge an administration fee of £15 per item ordered. The remaining order amount will be refunded to you in the same way you originally paid for your order.
Damaged orders
If your package arrives damaged, it is important to document the damage by taking detailed photos immediately. Afterward, contact our customer support team and make sure to include your order number.
Contact information
E-mail: customerservice@averyandscott.co.uk